When Will My Order Arrive?

In-Stock Products

Most in-stock radiators and towel rails are normally delivered within 1–2 working days.

Please check the individual product page for the current delivery estimate, as delivery times can vary between products.

Made-to-Order Products

Made-to-order radiators, bespoke sizes, special finishes and custom colours have longer lead times.

The expected delivery time is shown on the individual product page before you place your order.

Out-of-Stock Products

If a product is temporarily out of stock, the delivery time will depend on when the next stock is due.

If you would like to confirm availability before ordering, please call us on 01204 695387 and we will be happy to check for you.

How Much Does Delivery Cost?

England, Wales and Most of Scotland

Delivery is included in our displayed product prices for the vast majority of addresses in England, Wales and Scotland.

There is therefore normally no additional delivery charge at checkout.

Highlands, Islands and Remote Areas

Additional delivery charges may apply to some remote postcodes, Scottish Highlands and UK islands because of the additional charges imposed by our couriers.

If an additional delivery charge applies to your address, we will contact you before dispatch and confirm the exact cost.

You can then choose whether to proceed with the delivery charge or cancel your order for a full refund.

Northern Ireland

Additional delivery charges may apply to deliveries to Northern Ireland depending on the size and weight of the order.

We will contact you before dispatch if an additional charge is required.

Tracking Your Delivery

Once your order has been dispatched, you will normally receive tracking or delivery information from the courier where this service is available.

Please ensure that the telephone number and email address supplied with your order are correct, as the courier may use these details to provide delivery updates.

Before Booking Your Installer

We strongly recommend that you do not book a plumber, electrician or other tradesperson until your complete order has arrived and you have checked it.

When your delivery arrives, please check:

• You have received the correct products
• The correct quantity has been delivered
• All required parts and accessories are present
• There is no visible damage to the products

Waiting until your order has arrived and been checked can help avoid unnecessary tradesperson costs if a delivery is unexpectedly delayed or there is a problem with an item.

Checking Your Delivery for Damage

Please inspect your order as soon as reasonably possible after delivery.

If an item appears to have been damaged in transit, please contact us as soon as possible and preferably within 48 hours.

Reporting transit damage promptly allows us to investigate the problem and arrange a solution as quickly as possible.

Please take photographs of the product, packaging and any visible damage and keep the original packaging until we have advised you what to do next.

If you believe a product has arrived damaged, please do not install it before contacting us.

Our request that transit damage is reported promptly does not affect your statutory consumer rights.